CORPORATE & SHARED SERVICES

Shared Services provides organisations an effective vehicle to refocus their corporate and business strategies to achieve the combined demands of cost reduction and promoting enhanced customer service and quality.  A shared services sourcing strategy means the organisational concentration of common management services in a business oriented unit focused entirely on delivering highest-value services at the lowest cost to internal customers.  It involves the sharing and leveraging of resources, people and information to more effectively and efficiently meet business needs.

This “sharing” may be across divisions within a business, subsidiary companies within a parent company, between companies with similar business requirements or drivers, departments within a local, state or federal government environment or any other mix where business synergies exist.  The same “best practices” used to gain a competitive advantage with external customers are applied internally to create a harmonious partnership. Internal customers can specify what services they need and can expect the Shared Services business unit to take responsibility for meeting those requirements; service providers can expect to have their performance evaluated objectively because measurable criteria have been established.

Shared services also enables agencies and organisations to shift the balance of activities and resources from repetitive transaction processing to value adding expertise.